My sister instructed me to deposit the money I owe her thru a CASH CARD which is definitely not familiar to me. I asked for instruction thru text messaging because I complained of having a hard time filling out the form with the information she supplied me. I was already inside the bank struggling with the form when she called me for instruction. While I was talking to her, I felt a light pat on my shoulder. I turned and saw the security guard gesturing something about my phone. I ignored him but I realized he wanted me to step out of the bank while I was using my cellullar phone. I finished the call and asked him why did he call my attention. I was right, he wanted me to step out while using my cellular phone.
What? I think this is a stupid thing. How could I fill out the form if I step out of the bank? At first I thought the bank should have reviewed this ridiculous policy before imposing it, but then as I saw the sign posted near the counter, I realized it isn't the banks fault. It's the guards stupidiy at work.
I think they lack training and briefing regarding rules on this particular issue to bank clients or customers. They should be made aware of the purpose of the restriction. They should base this policy case to case. They should understand what "Thank You for not using your cellular phones and other electronic gadgets inside the bank premises" means.
No comments:
Post a Comment